BENCHMARKS OF CUSTOMER SATISFACTION MEASUREMENT: HONEYWELL, TOYOTA AND CORNING
| Year of publication: |
1994
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| Authors: | Davis, Tim R.V. |
| Published in: |
Planning review : a publ. of The Planning Forum, The International Society for Planning and Strategic Management. - Duxbury, Mass., ISSN 0094-064X, ZDB-ID 1932044. - Vol. 22.1994, 3, p. 38-41
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