Best face forward : why companies must improve their service interfaces with customers
Jeffrey F. Rayport, Bernhard J. Jaworski
| Year of publication: |
2005
|
|---|---|
| Authors: | Rayport, Jeffrey F. ; Jaworski, Bernard J. |
| Publisher: |
Boston, Mass. : Harvard Business School |
| Extent: | XXI, 262 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-87584-867-2 |
| Source: |
Persistent link: https://www.econbiz.de/10004800771