Best practices from a library cat

Purpose – The purpose of this paper is to encourage substantive personal interaction with public library patrons. Design/methodology/approach – The argument for implementing a service model based on personal interaction is presented. Findings – By using the story of a library cat, library staff can replicate a similar emotional bond and loyalty with its patrons. Originality/value – Affectionate animals can teach us a lot about ourselves and help to improve service to library patrons.