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Program budgeting and the performance movement : the elusive quest for efficiency in government
West, William F., (2011)
Qualitätscontrolling und Unternehmensperformance : eine theoretische und empirische Analyse
Schmitz, Jochen, (1996)
Back on the quality track : how organizations derailed & recovered
Huddleston, Kathryn, (1995)
Best practices in total quality : experiences from East Asia and the USA
Hagedorn, Christoph, (1995)