Better him than me : social comparison theory and service recovery
Carolyn Bonifield; Catherine A. Cole
| Year of publication: |
2008
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|---|---|
| Authors: | Bonifield, Carolyn ; Cole, Catherine A. |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 36.2008, 4, p. 565-577
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Virales Marketing | Viral marketing | Sozialer Status | Social status |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003800604