Better Living through Measurement : Building the Value for People Management at Citicorp

As long as profit‐centred organisations have existed, the cultural issue concerning the delicate balance between profits and people has been paramount. At Citicorp, a world leader in the financial services industry, cultural change along these lines is ongoing. People management was established as a long‐term goal throughout the organisation. To this end, a state‐of‐the‐art training programme known as “Managing People” was developed. The evolution of the organisation's “excellence in people management” is described.