I'd better say something! : how empathy shapes bystander psychological reactance and intervention to online trolling of service organizations
Rory Francis Mulcahy, Aimee Riedel, Byron W. Keating and Amanda Beatson and Marilyn Campbell
| Year of publication: |
2023
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|---|---|
| Authors: | Mulcahy, Rory Francis ; Riedel, Aimee ; Keating, Byron W. ; Beatson, Amanda ; Campbell, Marilyn |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 34.2023, 5, p. 1064-1087
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| Subject: | Bystander | Empathy | EWOM | Online trolling | Psychological reactance | Emotion | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Arbeitspsychologie | Organizational psychology | Virales Marketing | Viral marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-12-2022-0382 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014456537