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Measurement of return on marketing investment : a conceptual framework and the future of marketing metrics
Seggie, Steven H., (2007)
Measuring indicators for marketing effectiveness in Czech companies
Milichovsky, Frantisek, (2015)
Managing multi- and omni-channel distribution : metrics and research directions
Ailawadi, Kusum L., (2017)
Assessing marketing performance : dont't settle for a silver metric
Ambler, Tim, (2008)
Response to Ambler and Roberts' " Beware the silver metric" : report No. 06-114
Peppers, Don, (2006)
A word of warning clarified : reactions to Peppers and Rogers' response ; report No. 06-115
Ambler, Tim, (2006)