Beyond service quality : the mediating role of patient safety perceptions in the patient experience-satisfaction relationship
Cheryl Rathert; Douglas R. May; Eric S. Williams
| Year of publication: |
2011
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|---|---|
| Authors: | Rathert, Cheryl ; May, Douglas R. ; Williams, Eric S. |
| Published in: |
Health care management review : the journal for health care management research. - Hagerstown, MD : Lippincott/Wolters Kluwer Health, Inc., ISSN 0361-6274, ZDB-ID 430366-0. - Vol. 36.2011, 4, p. 359-368
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| Subject: | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Sicherheit | Safety | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009375186