Blueprints for service quality : the Federal Express approach
American Management Association
| Year of publication: |
1994 ; 2. ed.
|
|---|---|
| Institutions: | American Management Association (contributor) |
| Publisher: |
New York, NY : AMA Membership Publ. Div., American Management Assoc. |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | 77 S. : graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| ISBN: | 0-8144-2356-6 |
| Source: |
Persistent link: https://www.econbiz.de/10004252084