Book Review: The Little Book of Big Customer Satisfaction Measurement

Ajit Rao and Subhash Chandra, The Little Book of Big Customer Satisfaction Measurement, New Delhi: SAGE Response, 2012, xv + 164 pp., â‚¹ 350 [Paperback].

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Year of publication:	2013
Authors:	Sharma, Kirti
Published in:	Vision. - Vol. 17.2013, 2, p. 190-191

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Extent:	text/html
Type of publication:	Article
Source:	RePEc - Research Papers in Economics

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