Boosting government reputation through CRM
| Year of publication: |
2007
|
|---|---|
| Authors: | Silva, Rui da ; Batista, Luciano |
| Published in: |
International journal of public sector management : IJPSM. - Bingley : Emerald, ISSN 0951-3558, ZDB-ID 6163567. - Vol. 20.2007, 7, p. 588-607
|