Bottom-line call center management : creating a culture of accountability and excellent customer service
David L. Butler
| Year of publication: |
2004
|
|---|---|
| Authors: | Butler, David Lawrence |
| Publisher: |
Amsterdam [u.a.] : Elsevier Butterworth-Heinemann |
| Subject: | Call centers | Personnel management | Customer services | Evaluation | Call Center | Management |
| Extent: | XXI, 179 S. : Ill., graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-7506-7684-1 |
| Classification: | Dienstleistungen: Sonstiges ; Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004797384