Bottom-line call center management : creating a culture of accountability and excellent customer service
David L. Butler
| Year of publication: |
2016
|
|---|---|
| Authors: | Butler, David L. |
| Publisher: |
London : Routledge |
| Subject: | Callcenter | Call centre | Unternehmensgründung | Business start-up | Unternehmensplanung | Corporate planning |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | xxi, 179 Seiten Illustrationen |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | First published 2004 by Butterworth-Heinemann |
| ISBN: | 1-138-17532-3 ; 978-1-138-17532-7 ; 978-0-7506-7684-7 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011538897