Boundary-breaking opportunities in service failure and recovery
Jeeshan Mirza, Yany Grégoire, Chatura Ranaweera and Chau Minh Nguyen
| Year of publication: |
2025
|
|---|---|
| Authors: | Mirza, Jeeshan ; Grégoire, Yany ; Ranaweera, Chatura ; Nguyen, Chau Minh |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5826, ZDB-ID 2495133-X. - Vol. 36.2025, 1, p. 100-132
|
| Subject: | Breaking boundaries | Customer complaints | Foundational assumptions | Review of reviews | Service failure | Service recovery | Transgression | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JOSM-12-2023-0533 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015401056