BPR complementary competence: definition, model and measurement

Purpose – The purpose of this paper is to define the skills, systems, and technologies developed post‐business process reengineering (BPR), which the authors refer to as BPR Complementary Competences (BPRCC), and develop and validate a model to evaluate the BPRCC of public sector organizations in developing economies. Design/methodology/approach – The paper, drawing from the complementary competence perspective of the resource‐based view, defines the BPRCC as a higher order construct composed of the BPR complementary transformational competences (BPRCTC) and managerial competences (BPRCMC). Based on Lewis et al. 's methodology of instrument development, an instrument is developed using survey data of 209 public sector organizations. Findings – The finding produces a 13 item measurement model. Further, it shows that the BPRCTC is composed of three competencies, namely, BPR‐IS alignment, continuous process improvement and integration and information system delivery competences. Research limitations/implications – Researchers can use the model and instrument as part of a nomological‐net of factors to explain the impact of BPR on public sector organizational performance. BPR practitioners can also use the instrument to identify and nurture those competences that are critical to enhance BPR's value. Originality/value – The development of the BPRCC model and its accompanying measurement instrument for the public sector context of a developing economy represents an original contribution.