"Bricks and Clicks": The Impact of Product Returns on the Strategies of Multichannel Retailers
| Year of publication: |
2011
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|---|---|
| Authors: | Ofek, Elie ; Katona, Zsolt ; Sarvary, Miklos |
| Published in: |
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0732-2399, ZDB-ID 883054x. - Vol. 30.2011, 1, p. 42-61
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