Bridging the service divide through digitally enabled service innovations : evidence from Indian healthcare service providers
Year of publication: |
2015
|
---|---|
Authors: | Srivastava, Shirish C. ; Shainesh, G. |
Published in: |
Management information systems : mis quarterly. - Minneapolis, MN : Carlson School of Management, University of Minnesota, ISSN 0276-7783, ZDB-ID 405089-7. - Vol. 39.2015, 1, p. 245-267
|
Subject: | Service innovation | developing countries | service divide | healthcare | process view | service science | service systems | social entrepreneurship | society | digital divide | India | institutions | Indien | Gesundheitsversorgung | Health care | Dienstleistung | Services | Gesundheitswesen | Health care system | Digitale Spaltung | Digital divide | Innovation | Dienstleistungssektor | Service industry | Dienstleistungsinnovation | Dienstleistungsqualität | Service quality | Informationstechnik | Information technology | Sozialwirtschaft | Social economy | Dienstleistungsmanagement | Service management |
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