//-->
Consumer action research : a review of the consumerism literature and suggestions for new directions in theoretical and empirical research
Ölander, Folke, (1974)
Consultant-researchers in public sector transformation : an evolving role
Arnaboldi, Michela, (2013)
A balance of rigor and relevance : engaged scholarship in organizational change
Paine, Jill W., (2020)
Customer experience management : a revolutionary approach to connecting with your customers
Schmitt, Bernd, (2003)
Kundenerlebnis als Wettbewerbsvorteil : mit Customer Experience Management Marken und Märkte Gewinn bringend gestalten
Schmitt, Bernd, (2004)
The psychology of the Asian consumer
Schmitt, Bernd, (2015)