Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts

Eric J. Michel, Kristina K. Lindsey-Hall, Sven Kepes, Ji (Miracle) Qi, Matthew R. Leon, Laurence G. Weinzimmer and Anthony R. Wheeler

Year of publication:	2023
Authors:	Michel, Eric J. ; Lindsey-Hall, Kristina K. ; Kepes, Sven ; Qi, Ji ; Leon, Matthew ; Weinzimmer, Laurence G. ; Wheeler, Anthony R.
Subject:	Customer engagement \| Employee engagement \| Meta-analysis \| Service employee performance \| Service quality \| Service-profit chain \| Meta-Analyse \| Dienstleistungsqualität \| Leistungsmotivation \| Work motivation \| Beziehungsmarketing \| Relationship marketing \| Dienstleistungssektor \| Service industry \| Personalmanagement \| Human Resource Management \| Kundenintegration \| Customer integration \| Arbeitsleistung \| Job performance \| Kundenzufriedenheit \| Customer satisfaction \| Arbeitsverhalten \| Work behaviour \| Arbeitszufriedenheit \| Job satisfaction

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1108/JOSM-06-2019-0171 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10014456476