Buffer bots : the role of virtual service agents in mitigating negative effects when service fails

Sean Sands, Colin Campbell, Kirk Plangger, Leyland Pitt

Year of publication:	2022
Authors:	Sands, Sean ; Campbell, Colin L. ; Plangger, Kirk ; Pitt, Leyland F.
Subject:	artificial intelligence (AI) \| human-machine interaction \| service failure \| service robots \| virtual service agents \| Künstliche Intelligenz \| Artificial intelligence \| Dienstleistungsqualität \| Service quality \| Dienstleistungssektor \| Service industry \| Kundenservice \| Customer service \| Agentenbasierte Modellierung \| Agent-based modeling \| Dienstleistung \| Services \| Roboter \| Robot \| Virtuelle Organisation \| Virtual organization

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1002/mar.21723 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://ebvufind01.dmz1.zbw.eu/10013465140