Build trust, they will come : the case of casino high rollers!
Chunli Ji, Catherine Prentice, Erose Sthapit and Inman Lei
| Year of publication: |
2024
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|---|---|
| Authors: | Ji, Chunli ; Prentice, Catherine ; Sthapit, Erose ; Lei, Inman |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 10, p. 3361-3377
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| Subject: | Customer loyalty | Frontline employees | Integrated casino resort | Service encounter | Trust | Glücksspiel | Gambling | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople | Kundenbindung | Customer retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-07-2023-0929 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015138029