Building customer relationships: an inventory of service providers' objectives and practices
| Year of publication: |
2002
|
|---|---|
| Authors: | Claycomb, Cindy ; Martin, Charles L. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 16.2002, 7, p. 615-635
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