Building trust by signaling trustworthiness in service retail
Husni Kharouf, Donald J. Lund and Harjit Sekhon
| Year of publication: |
2014
|
|---|---|
| Authors: | Kharouf, Husni ; Lund, Donald J. ; Sekhon, Harjit |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 28.2014, 5, p. 361-373
|
| Subject: | Trust | Structural equation modeling | Behavioral loyalty | Trustworthiness | Attitudinal loyalty | Service retailer | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Strukturgleichungsmodell | Structural equation model | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010419912