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Einführung in Workflow-Management-Systeme
Chamoni, Peter, (1998)
Total quality in information systems and technology
Woodall, Jack, (1997)
Architektur betrieblicher Informationssysteme
Sinz, Elmar J., (1997)
Global business information technology : an integrated systems approach
Elliott, Geoffrey, (2004)
Doing work based research : approaches to enquiry for insider-researchers
Costley, Carol, (2010)