Business process mapping : improving customer satisfaction
J. Mike Jacka ; Paulette J. Keller
| Year of publication: |
2002
|
|---|---|
| Authors: | Jacka, J. Mike ; Keller, Paulette J. |
| Publisher: |
New York, NY [u.a.] : Wiley |
| Subject: | Kundenmanagement | Reengineering |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XV, 300 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-471-07977-4 |
| Classification: | Unternehmensorganisation ; Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004706741