Business process mapping : improving customer satisfaction ; Workbook
J. Mike Jacka; Paulette J. Keller
| Year of publication: |
2009 ; 2nd ed.
|
|---|---|
| Authors: | Jacka, J. Mike ; Keller, Paulette J. |
| Publisher: |
Hoboken, NJ : Wiley |
| Subject: | Prozessmanagement | Business process management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | VII, 255 S. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | English |
| Notes: | Includes bibliographical references and index |
| ISBN: | 0-470-44628-5 ; 978-0-470-44628-7 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003829240