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Organizational learning and capabilities for onshore and offshore business process outsourcing
Whitaker, Jonathan, (2011)
Potential ICT-enabled offshoring of service jobs in Belgium
Michel, Bernhard, (2007)
Efficient project management at TransWorks Information Services Pvt. Ltd., an Indian based BPO company
Sen, Tushar, (2009)
The industrialization of services
Karmarkar, Uday S., (2014)
The service and information economy : research opportunities
Karmarkar, Uday S., (2015)
The business and information technologies (BIT) project : a global study of business practice
Karmarkar, Uday, (2007)