Business Process Outsourcing in India - Growth, Performance and Future Challenges

BPO vendors take care of non-core - but essential - business needs and support functions. BPO is defined as delegating a business process or function to skilled and experienced professionals. India involves the competitive advantages of one location over others in terms of location, people attractiveness, basic infrastructure facilities, environment factors and most importantly the cost factor, which is still the primary reason for outsourcing. This paper is an attempt to explore the scope of BPO industry in the economic development of India. Further, it tries to anaylsis the comparative cost advantage of BPO industry in India. And, it also provides a tentative understanding of the importance of the BPO industry, challenges ahead, and suggestions