Buyer (dis)satisfaction and process innovation : the case of information technology services provision
Mona Ashok, Marc Day, Rajneesh Narula
| Year of publication: |
January 2018
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|---|---|
| Authors: | Ashok, Mona ; Day, Marc ; Narula, Rajneesh |
| Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 68.2018, p. 132-144
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| Subject: | Buyer collaboration | Buyer (dis)satisfaction | Internal resource commitment | Information technology services | Mixed method | Process innovation | Informationstechnik | Information technology | Kundenzufriedenheit | Customer satisfaction | Innovation | Lieferantenmanagement | Supplier relationship management | Dienstleistungsqualität | Service quality | Deutschland | Germany |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.indmarman.2017.10.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011822144