Bystanders' support for online customer complaints : an integrated perspective of deontic justice theory and attribution theory
Jin Zhang and Zhigang Weng
| Year of publication: |
2025
|
|---|---|
| Authors: | Zhang, Jin ; Weng, Zhigang |
| Published in: |
Nankai business review international. - Bingley : Emerald, ISSN 2040-8757, ZDB-ID 2549226-3. - Vol. 16.2025, 2, p. 208-238
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| Subject: | Bystanders’ support | Experience similarity | Moral outrage | Online anonymity | Online customer complaints | Responsibility attribution | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Gerechtigkeit | Justice | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/NBRI-07-2023-0067 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015415062