C-Kano model : a novel approach for discovering attractive quality elements
Long-Sheng Chen; Cheng-Hsiang Liu; Chun-Chin Hsu; Chin-Sen Lin
| Year of publication: |
2010
|
|---|---|
| Authors: | Chen, Long-sheng ; Liu, Cheng-hsiang ; Hsu, Chun-chin ; Lin, Chin-sen |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 11/12, p. 1189-1214
|
| Subject: | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008824970