Calculating the benefits

Asks whether cost benefits from TQM can be substantiated, and what period of time is needed for them to impact on business performance. Presents the results of a recent survey which aimed to discover how the cost benefits of TQM programmes were measured by companies. Reveals that experienced companies measure success through improved Customer service (reductions in errors in process and service).

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Year of publication:	1992
Authors:	Pike, John ; Hewins, Mike
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 4.1992, 5
Publisher:	MCB UP Ltd
Subject:	Cost/benefit analysis \| Customer service \| Implementation \| Quality programmes \| TQM

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09544789210034563 [DOI]
Source:	Other ZBW resources

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