Call-Center Labor Cross-Training: It's a Small World After All
| Year of publication: |
2007
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|---|---|
| Authors: | Iravani, Seyed M.R. ; Kolfal, Bora ; Van Oyen, Mark P. |
| Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 0025-1909, ZDB-ID 2063451. - Vol. 53.2007, 7, p. 1102-1112
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