Call center leadership : mastering the big 5 ; a leadership guide for supervisors, managers, and site directors
by Tom Calvert. In collab. with Dawn Willging
| Year of publication: |
2008
|
|---|---|
| Authors: | Calvert, Tom |
| Other Persons: | Willging, Dawn (contributor) |
| Publisher: |
Austin, Tex. : mtb5 LLC |
| Subject: | Callcenter | Call centre | Personalbeschaffung | Recruitment | Marketing | Verkauf | Selling |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XXII, 269 S. graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 1-59879-569-4 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003784333