Call center service process analysis : Bayesian parametric and semi-parametric mixture modeling
Tevfik Aktekin
| Year of publication: |
2014
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|---|---|
| Authors: | Aktekin, Tevfik |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 234.2014, 3 (1.5.), p. 709-719
|
| Subject: | Call center | Bayesian finite mixture | Dirichlet processes | Service modeling | Queuing | Staffing | Callcenter | Call centre | Bayes-Statistik | Bayesian inference | Warteschlangentheorie | Queueing theory | Nichtparametrisches Verfahren | Nonparametric statistics | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010360428