Call centers : is there an upside to the dissatisfied customer experience?
Sarah Hudson, Helena V. González-Gómez and Aude Rychalski
| Year of publication: |
2017
|
|---|---|
| Authors: | Hudson, Sarah ; González-Gómez, Helena V. ; Rychalski, Aude |
| Published in: |
Journal of business strategy. - Bingley : Emerald, ISSN 0275-6668, ZDB-ID 605131-5. - Vol. 38.2017, 1, p. 39-46
|
| Subject: | Uncertainty | Loyalty | Control | Emotions | Customer | Call-center | Frustration | Callcenter | Call centre | Beziehungsmarketing | Relationship marketing | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JBS-01-2016-0008 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011618309