Call centre training handbook : a complete guide to learning & development in contact centres
John P. Wilson
| Year of publication: |
2008
|
|---|---|
| Authors: | Wilson, John P. |
| Publisher: |
London [u.a.] : Kogan Page |
| Subject: | Call Center | Handbuch | Personalentwicklung | Organisatorisches Lernen | Kundendienst | Call centers | Employees | Training of | Customer services | Management |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIV, 319 S. : graph. Darst. 24cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Bibliographie |
| Language: | English |
| Notes: | Includes bibliographical references |
| ISBN: | 978-0-7494-5088-5 ; 0-7494-5088-6 |
| Classification: | Personalwesen |
| Source: |
Persistent link: https://www.econbiz.de/10004926540