Call-routing schemes for call-center outsourcing
Noah Gans; Yong-Pin Zhou
| Year of publication: |
2007
|
|---|---|
| Authors: | Gans, Noah ; Zhou, Yong-Pin |
| Published in: |
Manufacturing & service operations management : M & SOM. - Catonsville, MD : INFORMS, ISSN 1523-4614, ZDB-ID 2021015-2. - Vol. 9.2007, 1, p. 33-50
|
| Subject: | Callcenter | Call centre | Outsourcing | Personalplanung | Human resource planning | Kundenwert | Customer value | Warteschlangentheorie | Queueing theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003438317