Can abusive supervision motivate customer-oriented service sabotage? : a multilevel research
Jianfeng Ma, Xing Zhou and Zhirong Mu
| Year of publication: |
2021
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|---|---|
| Authors: | Ma, Jianfeng ; Zhou, Xing ; Mu, Zhirong |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 41.2021, 9/10, p. 696-717
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| Subject: | Abusive supervision | customer-oriented service sabotage | organizational identification | sensitivity to interpersonal mistreatment | social identity theory | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation | Verhalten in Organisationen | Organizational behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2020.1715949 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012586859