Can cuteness soften my anxiety? : the impact of conversational styles of service robots on consumer service acceptance
Juanjuan Yan, Biao Luo and Tanruiling Zhang
| Year of publication: |
2025
|
|---|---|
| Authors: | Yan, Juanjuan ; Luo, Biao ; Zhang, Tanruiling |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 37.2025, 3, p. 763-782
|
| Subject: | Anthropomorphism | Conversational style | Human-robot interaction | Service acceptance | Social presence | Technology anxiety | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption | Dienstleistungssektor | Service industry | Roboter | Robot | Angst | Anxiety |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-05-2024-0758 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015210266