Can performance pressure hinder service recovery performance? : the mediating role of shame and individual contingencies of work meaningfulness and proactivity
Year of publication: |
2025
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Authors: | Wang, Xingyu ; Yu, Yitong ; Yan, Jingwen ; Pasamehmetoglu, Aysin |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 2001580-X. - Vol. 106.2025, Art.-No. 104972, p. 1-14
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Subject: | Employee proactivity | Employee shame | Performance pressure | Work meaningfulness | Arbeitszufriedenheit | Job satisfaction | Arbeitsverhalten | Work behaviour | Leistungsmotivation | Work motivation | Arbeitsleistung | Job performance | Unternehmenserfolg | Firm performance |
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