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Relating quality management to strategic planning
Line, Maurice B., (1994)
Quality and quality management in libraries : special edition
Cotta-Schønberg, Michael von, (1994)
Strategic Quality Management in Libraries
Riggs, Donald E., (1992)
Teaching social media in public libraries – Danish experiences
Johannsen, Carl Gustav, (2015)
Application of the ISO 9000 standards of quality management in professional services: An information sector case
Johannsen, Carl Gustav, (1995)
Total quality management in a knowledge management perspective
Gustav Johannsen, Carl, (2000)