"Can you hear me now?" : exit, voice, and loyalty under increasing competition
Year of publication: |
August
|
---|---|
Authors: | Beard, Thomas Randolph ; Macher, Jeffrey T. ; Mayo, John W. |
Published in: |
The journal of law & economics. - Chicago, Ill. : Univ. of Chicago Press, ISSN 0022-2186, ZDB-ID 218304-3. - Vol. 58.2015, 3, p. 717-745
|
Subject: | Wettbewerb | Competition | Konsumentenverhalten | Consumer behaviour | Wechselverhalten | Switching behaviour | USA | United States | 1996-2006 |
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