Capturing customer's store loyalty through relationship benefits : moderating effect of retail innovation
Year of publication: |
2022
|
---|---|
Authors: | Channa, Nisar Ahmed ; Bhutto, Maqsood Hussain ; Bhutto, Musaira ; Bhutto, Niaz Ahmed ; Tariq, Beenish |
Published in: |
European business review. - Bradford : Emerald, ISSN 1758-7107, ZDB-ID 2025931-1. - Vol. 34.2022, 1, p. 20-40
|
Subject: | Consumer loyalty | Contingency theory | Innovation | Relationship benefits | Retail industry | Beziehungsmarketing | Relationship marketing | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour |
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