Caractéristiques et succès des TI : l’influence de l’adaptation individuelle

Information systems (IS) researchers are increasingly concerned by the paucity of research on how user adaptive strategies to information technology (IT) influence IT adoption and success (Beaudry et Pinsonneault 2005; Benbasat et Barki 2007). Drawing on the Information Systems Success Model (ISM) (DeLone et McLean 2003), and following a mixed qualitative and quantitative approach (Creswell 2009), this study examines the adoption of a Cloud Computing application that has been deployed to almost 4500 workers. The results show that system characteristics and individual adaptation significantly influence satisfaction, usage, and the formation of positive outcome perceptions regarding the new information technology.