Caring Homes employees excel with e‐learning : System caters for employees' varied backgrounds and academic abilities

Purpose – The purpose of this paper is to explain how a large UK care‐home group uses e‐learning to ensure that its 4,000 employees, of widely varied backgrounds and academic ability, are fully trained to comply with legal requirements and provide residents with high‐quality care. Design/methdology/approach – Charts the reasons for the company's decision to choose e‐learning, and the advantages it has brought. Findings – Reveals that the training caters for all ICT abilities, academic backgrounds and languages. The training is appealing to employees and tailored to the national minimum standards for care. Practical implications – Describes how the company has seen a significant increase in NVQ achievement rates and has been able to deliver the NVQ much faster compared to classroom‐based delivery. It can more easily record employee qualifications and training and so prove compliance. Originality/value – Reveals that e‐learning has proved to be an efficient and cost‐effective way of training a geographically dispersed workforce.