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Enterprise resource planning (ERP) systems : definitions, functionality and the contribution to global operations
Cullen, Andrea, (2001)
Unleashing process orientation : a comparative study of enterprise system implementation in Canadian and US firms
Kumar, Vinod, (2010)
Business process driven matching of partner profiles to resource requirements
Herfurth, Maik, (2011)
Extending CRM with mobile messaging : a case study
Duran, Randall E., (2010)
Business process management in financial services
Duran, Randall E., (2012)