Case study of customer relationship management (CRM) in the on-line affluent financial services market
| Year of publication: |
2006
|
|---|---|
| Authors: | Lawler, James P. |
| Published in: |
Journal of internet commerce. - Binghamton, NY : Haworth Press, ISSN 1533-2861, ZDB-ID 21369008. - Vol. 4.2006, 4, p. 153-164
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