Cases on learning design and human performance technology

Capitalizing on franchisee know-how: a restaurant chain engages in benchmarking / Denise Cumberland, University of Louisville, United States, Kathleen Gosser, University of Louisville, United States -- Insider effects - empathy in one needs assessment in practice / Kim Pinckney-Lewis, Old Dominion University, United States, John Baaki, Old Dominion University, United States -- Training as the beginning of a deeper conversation: challenging how it is offered and what it includes / Jesse Strycker, Ohio University, United States -- Improving performance, self-efficacy, and motivation: structured online training and authentic learning / Victoria Lowell, Purdue University, United States, George Hanshaw, Azusa Pacific University, United States -- Leading edge training for leading edges: experiential learning to improve human performance and product quality / George Hanshaw, Purdue University, United States, Victoria Lowell, Purdue University, United States -- The HPT model applied to a university technology and learning center's resource allocation / Sreeja Mattookkaran, UNC Charlotte, United States, Terri Mestre, UNC Charlotte, United States, Barbara Shortt, UNC Charlotte, United States.